The Ping An intelligent reception service robot is a five-star service staff that comprehensively covers multiple service scenarios and diverse demands. It helps enterprises restructure their service models, enhance service experience, and shape technological image. It innovates natural interaction methods by actively providing services based on proximity to the scene, supporting multi-modal interactions such asvoice + vision + touch + gesture , thereby restoring natural human-to-human communication. This service robot product won the IDEA Industrial Design Excellence Award of the United States and the A Design Award in Italy in 2020.